Staff Data Scientist

About the Position

This position plays a key role in building our industry-leading Customer Service Analytics Platform. If you have experience in NLP, sentiment analysis, speech-to-text analytics, maintaining and building forecasting/ML models then we need you.

What You'll Do

• Predict, simulate and optimize customer/associate experience
• Deep dive into customer and agent interactions to explain changes, find hidden opportunities and provide recommendations
• Develop algorithms and scripts for production systems
• Build data mining and ML algorithms for classification and sentiment analysis
• Partner with Customer Service functional areas (Planning, Operations, Customer Experience) to provide insight and promote action

What You'll Need

• An advanced degree (BS, M.S., Ph.D., or equivalent experience) in Operations Research, Statistics, Applied Mathematics, Engineering, Analytics, Computer Science or related field
• 8+ years experience designing optimization and machine learning solutions for large-scale applications
• Ability to understand and apply advanced mathematics
• Mastery in R or Python
• Extensive experience working with Predictive Models (Time Series and Regression), Linear Programming, and Classification
• Ability to translate complex data sets and research into simple business recommendations
• Ability to manage multiple projects
• Ability to work through infrastructure build-out and coordinate with IT and BI business partners
• Ability to use collaborative programming tools (Git, Confluence, etc.), and assist and support junior colleague's use of those tools
• Experience mentoring both junior and experienced data scientist

Bonus Qualifications

• Experience in gathering requirements and formulating business metrics for reporting
• Experience building on AWS platform
• Experience with building NLP and sentiment analysis

If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact HR@Chewy.com.