
Staff Data Scientist
Chewy
456d ago
About the Position
This position plays a key role in building our industry-leading Customer Service Analytics Platform. If you have experience in NLP, sentiment analysis, speech-to-text analytics, maintaining and building forecasting/ML models then we need you.
What You'll Do
- Predict, simulate and optimize customer/associate experience
- Deep dive into customer and agent interactions to explain changes, find hidden opportunities and provide recommendations
- Develop algorithms and scripts for production systems
- Build data mining and ML algorithms for classification and sentiment analysis
- Partner with Customer Service functional areas (Planning, Operations, Customer Experience) to provide insight and promote action
What You'll Need
- An advanced degree (BS, M.S., Ph.D., or equivalent experience) in Operations Research, Statistics, Applied Mathematics, Engineering, Analytics, Computer Science or related field
- 8+ years experience designing optimization and machine learning solutions for large-scale applications
- Ability to understand and apply advanced mathematics
- Mastery in R or Python
- Extensive experience working with Predictive Models (Time Series and Regression), Linear Programming, and Classification
- Ability to translate complex data sets and research into simple business recommendations
- Ability to manage multiple projects
- Ability to work through infrastructure build-out and coordinate with IT and BI business partners
- Ability to use collaborative programming tools (Git, Confluence, etc.), and assist and support junior colleague's use of those tools
- Experience mentoring both junior and experienced data scientist
Bonus Qualifications
- Experience in gathering requirements and formulating business metrics for reporting
- Experience building on AWS platform
- Experience with building NLP and sentiment analysis
If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact HR@Chewy.com.
Office
1855 Griffin Rd, Dania Beach 33004